User Interface Design for a Self-Registration Kiosk in Hospital Registration Services
DOI:
https://doi.org/10.56727/bsm.v11i2.159Keywords:
Self-registration, user interface design, system integration, system design, electronic medical recordsAbstract
Current registration system is still manual and does not support optimal service efficiency. Process of assigning queue numbers, recording patient data, and managing BPJS patient administration still relies heavily on registration officers, resulting in long queues and increased patient waiting times. Design of an integrated APM system with BPJS SEP is a proposed solution to address these problems. This study aims to identify data needs and design an APM user interface design for registration section. Resulting design can be used as a proposal for implementing APM. As a result, this system allows patients to register independently, obtain queue numbers automatically, and validate BPJS membership and create SEPs in an integrated manner. APM system provides a self-registration menu for patients, can differentiate between new and existing patients (general patients and BPJS patients), can generate automatic and sequential queue numbers, can print queue numbers directly, and display total queue for officer control. Patients act as system users who input registration data. APM system processes the data and produces output in form of queue numbers and proof of registration. APM system also interacts with the BPJS system to validate membership and generate SEPs. It also sends all registration data to SIMRS for use by registration staff in follow-up service process. APM system is expected to improve efficiency of outpatient registration services, reduce staff workload, and enhance patient comfort and satisfaction.
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