Design of a Patient Queue Web Display Prototype at Bantarsari Public Health Center

Abstract

The SIMPUS queue system, which is still operated locally, requires patients to remain near the physical display monitor to obtain information about their queue status. This study aimed to design, develop, and evaluate the usability of a Web Public Display queue prototype at the General Clinic of Bantarsari Public Health Center. This research employed a Research and Development approach using the Prototyping model with a one-shot case study design. Technical testing was conducted through black-box testing, while user evaluation involved 30 patients or patients’ family members using the System Usability Scale (SUS). The prototype successfully automated SIMPUS login and data extraction using Selenium and BeautifulSoup, applied patient name masking, transmitted JSON payloads to the server, and periodically updated the queue display on smartphones. All six black-box testing scenarios were declared valid, and the average SUS score reached 78.58, categorized as Acceptable, Grade B, with a Good adjective rating. This achievement was influenced by several design features, including access without login, a mobile-first interface, simple service status information, and automatic data updates that reduced the need for patients to ask staff about their queue progress. The integration using web scraping minimized duplicate data entry because information was retrieved from the existing SIMPUS interface without direct intervention on the main database. The prototype provides more flexible queue monitoring outside the waiting area and has the potential to support the reduction of patient congestion; however, its impact on waiting time and overcrowding requires further evaluation through broader implementation.