Utilization of the Whatauto Application in Improving Online Patient Registration Services at the Hospital

Abstract

Inhibiting factors for online registration were still using manual chat replies and there were limited registration service times, namely only at 07.00-14.00 and 13.00-20.00. This results in patients who register outside of service hours not getting a chat reply response or a slow chat reply response. This study aims to improve online patient registration services by utilizing Whatauto application. Analysis of autoresponder design needs using a system model. Response rules use exact match so that responses match conversation pattern database. Use of words that were often used to start a conversation is set as keywords and basis for starting a response. Rules use similarity match, making it possible to respond to conversations. There were choices and questions that patients may ask and prepare relevant responses. Menu options include online patient registration, online consultation, doctor's schedule, other information. Menu consists of sub-menus that function as further information or instructions. Services before use of application-based autoresponders have an average duration of 5 minutes with use of autoresponders becoming 2 minutes. So that service is relatively consistent, effective and efficient in preparing answer choices and information needed by patients is already available.