Pengaruh Mutu Pelayanan Terhadap Kepuasan Pasien Pendaftaran Rawat Jalan Puskesmas Sayegan

Abstract

High levels of patient satisfaction include indicators of quality health care facilities. With the high number of visits at Puskesmas  Seyegan  researchers want to  see  patient  satisfaction based on the quality of  service.This study aims to find out the influence of service quality with  patient  satisfaction  in  outpatient    registration services  at  Seyegan Yogyakarta Health Center. 

The study was conducted at Seyegan Health Center in April-May 2020. This type of research is quantitative analytics with cross sectionaldesign. Sampling technique  uses  incidental sampling as  many as 100 patients. Data  analysis uses  univariate  and  bivariate  analysis  with  chi square tests. 

The level of patient  satisfaction  in  The Seyegan  Health Center is each majority in the category of satisfaction both on the characteristics of gender, age,  education,  and  work. Satisfaction levels    in   tangible dimensions,  reliability,  responsiveness,  assurance,  and  emphaty  each fall into  the  satisfied  category  with an average satisfaction  score  of  77.45%. Calculation of the  effect of service quality with patient satisfaction in outpatient registration services at Puskesmas Seyegan resulted in a p-value  of 0.000. This means that ther is an influence on the quality of service with patient satisfaction in  outpatient    registration services at  Seyegan Health Center.